Terms and Conditions congpg — Complete Platform Usage Guide

1 General Terms

By accessing, registering, or using the congpg platform in any form — including via website, Android mobile app, or iOS — you are deemed to have read, understood, and agreed to all Terms and Conditions listed on this page. If you do not agree with any applicable term, please discontinue use of the congpg platform immediately.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "User" or "You") and the congpg platform (hereinafter referred to as "congpg", "we", or "the platform"). This document applies to all services available on congpg, including but not limited to Sports Betting, Live Casino, casino, and VIP program.

Congpg reserves the right to update, modify, or replace these terms at any time without prior notice. Changes take effect immediately upon publication on this page. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

2 Account Registration

To use congpg services in full, you are required to create an account by completing the information requested during the registration process. You are solely responsible for the accuracy and completeness of the information you provide.

Registration Requirements

• You must be at least 18 years old at the time of registration.
• Each user is permitted to hold only one active account. Owning more than one account may result in the suspension or removal of all associated accounts.
• Information you provide during registration must be accurate, current, and complete — including full name as per ID, active email address, and valid phone number.
• An account must not be registered in another person's name or using a false identity in any form.
• You are responsible for updating your account information if any relevant data changes.

KYC Verification

Congpg implements Know Your Customer (KYC) procedures to ensure platform integrity and the security of all users. You may be required to submit official identification documents such as a national ID, driver's license, or passport, along with other supporting documents, before a withdrawal can be processed. Failure to complete KYC verification may result in account restrictions or transaction delays.

3 Account Security

Your account security is a shared responsibility between you and congpg. Our platform uses 256-bit SSL encryption to protect all data and communications, but there are steps you must take on your end.

• Keep your account password confidential and never share it with anyone, including congpg support staff. Our team will never request your password.
• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols with a minimum of 8 characters.
• Enable two-factor verification (2FA) for an additional layer of security. This feature is available in your account settings.
• Always log out of your account after using the platform, especially when using a shared device or public connection.
• Contact congpg customer support immediately if you suspect unauthorized access to your account.

4 Deposit & Withdrawal

Congpg supports a variety of payment methods commonly used in Indonesia, including bank transfers to leading local banks and popular digital wallets. All transactions are processed in Indonesian Rupiah (IDR) unless otherwise stated.

Deposit

• Minimum and maximum deposit limits vary by payment method and will be displayed on your account's cashier page.
• Deposits from third parties — transfers from accounts not registered in your name — are not permitted and will be refunded.
• Deposit funds are typically credited to your account immediately upon payment confirmation by our system.

Withdrawal

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your congpg account.
• KYC verification must be completed before your first withdrawal request can be processed.
• Minimum and maximum withdrawal limits apply and will be displayed on your account's withdrawal page. VIP members enjoy higher withdrawal limits.
• Congpg reserves the right to delay or withhold withdrawals if required for security verification or compliance review purposes.

5 Betting & Games

Congpg offers a wide range of betting and gaming services, including Sports Betting, Live Casino, a casino with 500+ games, and a VIP program. Use of each service is subject to the specific rules applicable to that product.

• All placed and confirmed bets are final. Bet cancellation is only possible under conditions explicitly permitted by the applicable betting rules (e.g., a match is cancelled).
• Congpg reserves the right to void bets if a significant pricing (odds) error is found due to a technical or human error.
• All casino games use a certified, independently audited random number generator (RNG).
• Congpg reserves the right to suspend or void accounts if there is evidence of game manipulation, systematic arbitrage that is detrimental to the platform, or other violations of betting rules.
• Displayed odds and RTP values are theoretical. Actual results for each session may vary significantly.

6 Bonus & Promotions

Congpg regularly offers a variety of bonuses and promotions to its users, including welcome bonuses, VIP cashback, reload bonuses, and seasonal offers. Each bonus is subject to the specific terms and conditions applicable to that bonus.

• Each bonus has a rollover (turnover) requirement that must be met before any wins associated with that bonus can be withdrawn.
• Bonuses may only be claimed once per user unless otherwise stated in the applicable bonus terms.
• Congpg reserves the right to modify, suspend, or cancel bonuses and promotions at any time.
• Bonus system abuse — including creating multiple accounts to claim bonuses more than once — will result in cancellation of all bonuses and potential account closure.
• Each game type's contribution to bonus rollover fulfillment varies and is detailed on each promotion's detail page.

7 Prohibited Conduct

To maintain platform integrity and fairness for all users, congpg strictly prohibits the following conduct:

• Using automated software (bots), scripts, or other technologies to automate bets or interactions with the platform.
• Operating or holding more than one account, whether directly or through third parties.
• Engaging in money laundering or using the congpg platform for any form of illegal financial activity.
• Sharing your account or allowing third parties to use your account.
• Collusion with other players in games involving player interaction.
• Systematically engaging in bet arbitrage with intent to manipulate congpg's odds system.
• Spreading false or misleading information about the congpg platform to other users.
• Using the platform if you are located in a jurisdiction where online gambling is prohibited by local law.

Violations of these terms may result in permanent account suspension or closure, cancellation of all associated bonuses and wins, and potential legal action where applicable.

8 Account Closure

Closure by User

You can close your congpg account at any time by contacting our customer support team via live chat. Before closure, all remaining balances and applicable bonus obligations must be settled according to the procedures in place.

Closure by congpg

Congpg reserves the right to close, suspend, or restrict your account without prior notice under the following circumstances:

• There is evidence of a violation of these Terms and Conditions.
• Suspicious activity or suspected fraud detected.
• You provide false or incomplete information during registration or the KYC process.
• Account used for activities that violate the law.
• You request self-exclusion as part of our responsible gaming program.

In case of account closure due to violation, congpg has the right to withhold balances associated with rule-breaking activities while conducting further investigation.

9 Data Privacy

Congpg is committed to protecting your privacy and personal data. The collection, use, and protection of your data is governed in detail by our Privacy Policy, which forms an integral part of these Terms and Conditions.

In summary, congpg collects data necessary for platform operations, identity verification, transaction processing, and service improvement. We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

10 Limitation of Liability

The congpg platform is provided "as is" without express or implied warranties regarding uninterrupted service availability, freedom from technical errors, or fitness for a particular purpose.

• Congpg is not liable for financial losses arising from the outcome of games or bets, including wins not realized due to technical conditions beyond our control.
• Congpg is not liable for service disruptions caused by external factors such as internet connectivity issues, power outages, or failures in third-party infrastructure.
• In the event of a technical error affecting game results or transactions, congpg will work to resolve the situation fairly based on available evidence.

11 Changes to Terms

Congpg reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to registered users via an in-platform notification or email to the registered address, with a minimum of 7 days' notice before the changes take effect, unless an immediate change is required for security or legal compliance reasons.

Continued use of the congpg platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree to the changes, you have the right to close your account in accordance with the applicable procedure.

12 Contact Us

If you have questions, objections, or need clarification regarding these Terms and Conditions, congpg's customer support team is ready to assist you via live chat available 24 hours a day, 7 days a week in Indonesian.

For more complex inquiries or matters related to account disputes, you may also contact us via our support email at:

We aim to respond to all inquiries and complaints within a maximum of 24 hours from when your message is received.