Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. This page transparently explains how congpg manages your personal data.
This Privacy Policy explains how congpg ("we", "the platform", or "congpg") collects, uses, stores, protects, and under certain circumstances shares the personal information you provide when using the congpg platform, website, or mobile app.
By registering an account or using congpg's services in any form, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with how we manage your personal data as described here, please discontinue use of our platform.
This Privacy Policy is an integral part of Terms and Conditions congpg. Terms not specifically defined here carry the same meaning as set out in the Terms and Conditions.
Core Commitments: congpg never sells your personal data to third parties for commercial purposes. The data we collect is used solely for platform operations, service improvement, and compliance with applicable legal obligations.
Congpg collects various types of information depending on how you interact with our platform. Below are the categories of data we collect and their context:
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity & KYC | Identity verification, fraud prevention, regulatory compliance | Legal obligation, legitimate interests |
| Contact Data | Account communications, transaction notifications, customer support | Contract performance |
| Financial Data | Processing deposits and withdrawals, transaction record-keeping | Contract performance, legal obligation |
| Activity Data | Service improvement, anomaly detection, personalization | Legitimate interests, consent |
| Technical Data | Platform security, technical troubleshooting | Legitimate interests |
The data we collect is used responsibly for the following purposes:
Congpg only uses your data for the purposes stated above. If we need to use your data for a new purpose not covered here, we will update this Privacy Policy and inform you before such use begins.
Congpg does not sell, rent, or trade your personal data to any third party. However, in the course of operating the platform, we work with selected partners who may have limited access to your data as required by their services.
We share necessary data with the following categories of partners, all of whom are bound by strict data confidentiality agreements:
Congpg may disclose your personal data to government authorities, law enforcement agencies, or other parties when required by applicable law, court order, or to protect the rights, property, or safety of congpg, other users, or the general public.
Your data security is congpg's top technical priority. We implement a multi-layered set of security measures to ensure your data is protected from unauthorized access, loss, or misuse.
Congpg retains your personal data for as long as your account is active and for the required period following account closure in accordance with applicable legal and regulatory obligations — generally 5 years for financial and transaction data. Data that is no longer needed will be securely deleted or anonymized.
Shared Responsibility: While we implement comprehensive security measures, your account security also depends on your own actions — including using a strong password and keeping your login credentials confidential.
Congpg uses cookies and similar technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website.
You can manage your cookie preferences through your browser settings. Please note that disabling certain types of cookies may affect some features on the congpg platform.
As a congpg platform user, you have a number of rights over your personal data that we fully respect and support. The following rights can be exercised at any time:
You have the right to request a copy of the personal data we hold about you, along with information on how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Under certain conditions, you have the right to request the deletion of your personal data — except for data we are required to retain by law.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
You have the right to request a restriction on the processing of your data under certain conditions, such as when you dispute the accuracy of your data.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
To exercise any of the above rights, contact the congpg privacy support team via live chat or our support email. We will respond to your request within a maximum of 30 business days.
The congpg platform strictly prohibits use of its services by individuals under the age of 18. We do not knowingly collect or process personal data from children below that age.
If we learn that personal data from underage users has been collected without proper age verification, we will immediately delete that data and close the relevant account. If you discover that a child is using the congpg platform, please report it to our support team right away.
In the course of operating the platform, your data may be processed or stored on servers located outside Indonesia. This occurs because some of our infrastructure partners and cloud service providers operate across multiple countries.
All international data transfers are conducted with adequate protections in place, in accordance with applicable international data security standards. We only work with service providers that meet our data security requirements and are bound by strict data protection agreements.
Regardless of where data is stored, congpg ensures that all your personal data is handled in accordance with the protection standards set out in this Privacy Policy and applicable data protection regulations.
Congpg reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices, applicable regulatory changes, or platform developments that require policy updates.
Material changes to this Privacy Policy will be communicated to registered users via platform notifications or email to the address on file, at least 7 days before the changes take effect. For minor changes with no significant impact, updates will be applied immediately with a revised "last updated" date at the top of this page.
Continued use of the congpg platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your personal data rights, or want to report a privacy concern, the congpg support team is ready to assist you.
You can reach us via live chat available 24 hours in Indonesian, or through our support email:
For requests related to data access, correction, or deletion rights, please include the following in your request: your registered full name, account email address, type of request, and any relevant additional details. We will respond within 30 business days.
Privacy is not just a document — it is a multi-layered protection system built into every aspect of the platform.
All data transmitted between your device and congpg servers is encrypted using 256-bit SSL encryption — the same technology used by global banking institutions.
Identity documents you upload are processed securely and used solely for legitimate verification purposes. KYC data is never shared with unauthorized parties under any circumstances.
Congpg only collects data that is strictly necessary for platform operations. We do not collect excessive information that serves no clear service purpose.
Access to user data is strictly limited to personnel who require it to perform their duties. All access is logged and audited on a regular basis.
Congpg's security systems are regularly updated to address continuously evolving cyber threats. Routine security testing ensures no vulnerabilities are overlooked.
The congpg Privacy Policy is written in plain, easy-to-understand language — not deliberately complicated legal jargon. You have the right to know exactly what happens with your data.
With a transparent privacy policy and a comprehensive security system, you can enjoy the congpg platform without worrying about the safety of your personal data.
Age 18+ only. By registering, you agree to Terms and Conditions and congpg's Privacy Policy.